AccessAva is a chatbot which offers  expert legal information 24/7 from our website.

Cornwall Partners in Policymaking knows that helping people to understand their rights as a citizen is a key to people leading good lives. Using a person-centred approach, Ava can help you find easy-to-understand legal health and social care information at the click of a button.

Ava uses AI technology to help you find the information you need by asking a series of questions. It can provide information in many formats and it can produce template letters that you can use to help with your issue.

When to use Ava

Remember the Access Social Care Symptoms Checker:

• Does it feel wrong/unfair?
• Do you go home worrying about it?
• Are you unsure how to solve the problem?
• You would be unhappy for your family member to experience the same thing.
• Assessments/reviews not carried out properly or are delayed.
• An individual’s needs are not being met/someone is unsafe/might be unsafe.
• There is a cut to a service or to hours.
• MCA/Advocacy duties not followed.

Available to everyone

Ava is free to use and available to older or disabled people, their families and carers, or anyone who needs it.

It ensures everyone can navigate the complexities of accessing health and social care.